FAQ’s and Hints

  1. What does Subscriber Kiosk do?
  2. Why do I need Subscriber Kiosk?
  3. What do I get?
  4. Where/how do I get Subscriber Kiosk?
  5. How much does it cost? Can I upgrade from an earlier version?
  6. Is there a monthly fee for Subscriber Kiosk?
  7. How do I use it?
  8. What are the key features?
  9. I have version 2.x now. What’s new in version 3.0?
  10. What is the policy regarding future updates and upgrades?  If I buy one of the lower capacity models, can I upgrade the capacity later?
  11. How can I tell if I have the latest script versions?
  12. If I have missing or obsolete script versions, how do I get the latest ones?
  13. How do I get rid of the ugly green hover text over the Kiosk?
  14. I don’t like the sounds the kiosk makes when somebody subscribes or unsubscribes. How do I get rid of or change them?
  15. I like the product but I don’t like the way the Kiosks look. What can I do?
  16. My kiosk seems to be stuck in “BUSY” mode. What should I do?
  17. My kiosk says it has a capacity for only 1000 subscribers, but I purchased a model that should have a higher capacity. What’s Wrong?
  18. My kiosk initially said it had an estimated capacity of 1000 subscribers, but now it says it has less capacity. What’s going on?
  19. Do I have to have Remote Kiosks?
  20. Do my Master and its Remotes have to be in the same region/sim?
  21. Can a Master Kiosk be set up to store different groups of subscribers?
  22. What is the purpose of “Filters”?
  23. I already have a list of customers or group members. How do I import this list into Subscriber Kiosk? Can I import from my Subsribe-O-Matic?
  24. I have several subscriber lists I want to consolidate into one kiosk but I don’t want duplicate names entered. How do I prevent this?
  25. My subscriber list is too big to fit on one notecard. How do I backup and restore a large list?
  26. My kiosk is showing red hover text that says “FAULTED” and will not respond. What’s the problem?
  27. I’ve sent an IM or inventory items to my subscriber list but some subscribers say they didn’t receive them. What gives?
  28. I cannot get Remote Kiosks in certain regions to come ONLINE, or they periodically go OFFLINE and/or subscribers cannot subscribe from them. What is wrong?
  29. Can I designate an administrator other than the kiosk owner to operate the kiosk?
  30. Can I set up the kiosk so that group members can operate it?
  31. Can I restrict subscribers to members of a specific Group?
  32. I want to set up a Master Kiosk to send items to a specific private list that I manage. How do I prevent anyone from subscribing to this list?
  33. Can subscribers check on and retrieve previously sent items they may have missed?
  34. What is the Application Program Interface (API) Kit?
  35. I made a backup copy of my Master Kiosk in my inventory but why can’t I rename it to add the backup date?
  36. Is there a way to ban specific avatars from subscribing and/or accessing information items?
  37. I want to give out a landmark instead of a notecard when someone touches the Master Kiosk.  How do i do this?
  38. When I do a “Show List” command, only part of the kiosk name appears and the region name is corrupted. Why is this?
  39. When I try to restore or append from a Subscriber Backup notecard, I get an error message saying it was unable to find key for avatar. What’s wrong?
  40. I occasionally get an error message for the script named EMSender that says something about the number of parameters not matching the expected count.  What is wrong?
  41. I have a lot of subscribers and it makes my Master Kiosk “Busy” for a long time when sending IM’s and inventory items, or while updating the database.  Are there any work-arounds for this?
  42. I keep getting an error message about an illegal format when sending an IM from the kiosk. Everything looks OK on the IMCard. What am I doing wrong?
  43. I am getting close to the 10,000 subscriber limit of my Master Pro kiosk. Is there any way to expand the capacity even further?
  44. I have had my Subscriber Kiosk for a long time and I suspect a lot of my subscribers are no longer active in Second Life. Is there a way I can identify and remove inactive subscribers?
  45. Is there a way to manually add or remove a list of people?

1. What does Subscriber Kiosk do?

Subscriber Kiosk collects a list of subscribers who want to receive periodic information from you and also lets you send IMs, notecards, objects, etc., to the entire list (or subset) with a single button. It does NOT require joining a SL Group, nor are there any monthly fees.

2. Why do I need Subscriber Kiosk?

Second Life Groups have two major problems: (a) you are limited to joining only 25; and (b) many groups have a lot of annoying IM chatter. Now it is no longer necessary to force your customers to join yet another chatter-prone SL Group! Nor is it necessary to force them to leave a group to join yours! Subscriber Kiosk works independently of SL Groups.

While there are other web-based subscription and distribution tools in SL, Subscriber Kiosk is the only totally in-world product of its kind. Local/Remote subscriber signup and item distribution are fully integrated and networked. Since we don’t have to maintain a web site, we don’t have to charge monthly subscription fees. Also, your data is secure because it is totally under your control. SL makes approximately hourly backups of all in-world objects, which includes the subscriber database in your kiosk. Additionally, you can easily back up your database to notecards and/or your own PC.

3. What do I get?

Subscriber Kiosk consists of two main components – a Master Kiosk and a Remote Kiosk. You can start with just the Master and later expand with Remotes, or you can purchase the Combo package that includes both.

The Master Kiosk has “Subscribe” and “Unsubscribe” buttons that enable avatars to add or remove themselves from the list. It also stores the entire subscriber list, inventory items you wish to send out, and any info cards and/or gift items. All operation and maintenance (e.g., setup, loading of items, backup/restore, viewing and editing the list, etc.) are done at the Master Kiosk. A Master Kiosk can be used alone or with one or more Remote Kiosks.

The Remote Kiosk also has “Subscribe” and “Unsubscribe” buttons to collect new subscribers at remote locations. The Remote can be located in the same or different region from the Master. All subscribers added or deleted from a Remote will update the subscriber list at the associated Master. No subscriber information is stored within the Remote.

Both the Master and Remote can be copied, so you can make as many of each as you need. Multiple Remotes can be associated with any single Master. A Remote, however, can not be associated with more than one Master at a time.

4. Where/how do I get Subscriber Kiosk?

Version 3.0 is now available from the vendor at our store (Night Sky). Look for the big poster board that says “Touch this vendor”. Touch it and follow the dialog box prompts. Both new purchases and upgrades can be obtained there, as well as additional information and free extra kiosks.

Subscriber Kiosk  is also available at SL Marketplace. You can also purchase as a gift there. Only the “Combo” (Master and Remote) packages and accessory products are available there. Upgrades as well as separate Master and Remote Kiosks must be purchased from the in world vendor at Night Sky.

5. How much does it cost? Can I upgrade from an earlier version?

Please refer to the pricing page on this website. Current version 2.41 owners can upgrade to the version 3.0 “Basic” model (2400 subscribers) of the Subscriber Master at no cost. Remote Kiosk upgrades to version 3.0 are also free to current Remote owners. Upgrades to the Standard and Pro models can be purchased for just the price difference between models.

6. Is there a monthly fee for Subscriber Kiosk?

No, there is no monthly fee. The initial purchase price is your only cost.

7. How do I use it?

Setup and operation is simple. Place your own advertising texture on the Kiosks and you’re ready to start collecting subscribers.  The kiosk owner has access to a full menu of commands presented via a blue dialog box to control and query the kiosk.  There are also numerous options that can be specified via the Subscriber Config notecard, however the default options will get you started so you don’t have to fiddle with Config notecard editing until you get more familiar with the product and want to use the more advanced features.  Click here for a brief overview or download the Instruction Manual for full details.

8. What are the key features?

  • One time purchase. NO MONTHLY FEES.
  • Free updates for life. Six update releases issued since 2008 with lots of new features.
  • Solid history of reliable performance with over 1000 systems sold.
  • Four subscriber capacity options: Lite (1000), Basic (2400), Standard (4800), and Pro (10,000)
  • Create as many copies and/or variants as you need.
  • Avoid making your customers join yet another spam-prone group.
  • Put you in full control of your subscriber lists and info/item distribution.
  • Simple, two-button customer operation (Subscribe and Unsubscribe).
  • One-button operation to send IM or other items (notecards, objects, etc.) to full or filtered list of subscribers.
  • Records location (region), kiosk name, and date as well as subscriber information.
  • Owner can easily add or remove subscribers by name (individually or in a batch from notecard).
  • List can be filtered for viewing or sending items by date, kiosk name or location.
  • Copy and Mod (no transfer) permissions allow owner to customize kiosk look.
  • Free extra kiosk designs available at our store – Night Sky.
  • Low Master Kiosk prim count (8 as delivered, minimum of 3).
  • Five styles of Remote Kiosks including several one-prim designs.
  • Secure. All subscriber info stored within Kiosk. Only you can access your data.
  • Totally in-world solution. Does not depend on an external web site that may or may not be there in the future.
  • Subscriber lists can be backed up to and/or restored or created from a notecard and/or saved to owner’s local computer.
  • Automatically filters and rejects duplicate subscriber entries.
  • Dispenses optional info notecards and/or gifts to subscribers.
  • Owner can designate one or more administrators to operate and maintain kiosk (Standard and Pro versions).
  • Owner can enable/disable limited operation of kiosk by group members (Standard and Pro versions).
  • Can optionally play default or owner provided sound files when someone subscribes or unsubscribes.

Please refer to the Subscriber Kiosk Instruction Manual for complete details.

8. I have version 2.x now. What’s new in version 3.0?

Please refer to the Subscriber Kiosk Release Notes.

10. What is the policy regarding future updates and upgrades?  If I buy one of the lower capacity models, can I upgrade to a higher capacity later?

I maintain a list of all Subscriber Kiosk owners and will send out notices when new updates or upgrades are available. Updates to correct problems and/or add small enhancements will be made available to owners at no charge. Upgrades or accessories that provide major new versions, features or capabilities may carry an additional charge. Such upgrades will generally be offered to existing owners for only the difference between the price paid for their current version and the price of the new version.
NOTE: Kiosk purchased or updated after March 7, 2009 include an “Update” button that allows owner to manually or automatically check for and receive Update Kits.  Installation of Update Kits is also simplified and automated.

You can purchase and install a model upgrade kit at any time.  You pay only the price difference between the models.  Installing a model upgrade does not disturb your subscriber database and involves simply replacing one script.  However it is always a good idea to do a backup (see the Instruction Manual for several methods) prior to doing any type of upgrade or update.

11. How can I tell if I have the latest script versions?

For Master and Remote Kiosks purchased or upgraded after March 7, 2009, an “Update” button is provided on the main dialog box which can be used to check for, get and install the latest script updates.  A listing of the script versions installed in your kiosk and their status can be shown by selecting “Update”, then “Versions” buttons.  It will take about 30 seconds to collect and display script version information. The display should show “[OK]” next to each script name/version. If not, it will indicate what the problem is, e.g. wrong version, unknown version, missing script, etc. The Update button and Version button are available on both Master and Remote kiosks.

NOTE: The above is only a consistency check and does not check for later versions that may be available.  For kiosk purchased or updated after March 7, 2009, selecting “Update”, then “Check/Get” will automatically check with my server to see if there is are newer versions and if so, you will be sent an Update Kit. You can also enable automatic periodic checking for updates by editing the Subscriber Config notecard accordingly.

For Master and Remote Kiosks purchased earlier than March 7, 2009 and not subsequently updated, you can determine which script versions your Master Kiosk currently has by standing near it and entering “/5 Version?” (without the quotes) into the local chat box. If you are close (i.e. within 20 meters) to more than one kiosk, all of them will reply. If you only want one kiosk to reply, enter its name at the end of the above command, e.g. “/5 Version? My Kiosk” (without quotes).

NOTE: You can also find the version of individual scripts by right-clicking on it in the kiosk’s Contents folder, then selecting Properties and looking in the Description field.

12. If I have missing or obsolete script versions, how do I get the latest ones?

For Master and Remote Kiosks purchased or upgraded after March 7, 2009, an “Update” button is provided on the main dialog box which can be used to check for, get and install the latest script updates.  A listing of the currently installed script versions and their status can be shown by selecting “Update”, then “Versions” buttons.  Selecting “Update”, then “Check/Get” will check with my server and automatically send you an Update Kit if your kiosk is not up to date.  The Update button and Version button are provided on both Master and Remote kiosks and there are different Update Kits associated with each type.

For Master and Remote Kiosks purchased earlier than March 7, 2009 and not subsequently updated, visit the Subscriber Kiosk vendor in world at Night Sky. Select “Upgrade”, then select Master or Remote. You will be prompted to enter your configuration code (note that the Master and Remote have different configuration codes). After your code has been validated, you can choose from the available types (e.g., Lite, Basic, Standard, Pro) or Update Kits.  If you select the same type as your current kiosk, you will be given a new product box, complete with all the latest scripts and documentation, at no charge. Note that if you select a higher priced type, you will be prompted to pay the price difference and will only be given the scripts necessary to accomplish upgrade.  If you selected an Update Kit, it will be given to you at no charge.  The Update Kit is the recommended method of updating your kiosk to the latest scripts since it provides simple, automatic installation and does not affect either your subscriber database or kiosk design.  If you elect to get the complete kiosk package and you want to use them in a kiosk design other than the delivered version, you will need to rez the upgraded kiosk, copy the scripts to your inventory, then replace the scripts in your current kiosk with the new ones.  CAUTION: If you replace any Slave scripts, you must first back up your subscriber list, then restore it after upgrading.

13. How do I get rid of the ugly green hover text over the Kiosk?

For the Master Kiosk, edit or add a line to the “Subscriber Config” notecard that says: HovText=OFF
For the Remote Kiosk, edit or add a line to the “Subscriber Remote Config” notecard that says: HovText=OFF

You may have to perform some operations such as subscribing and unsubscribing yourself in order for the change to take effect.

Note that this will only turn off the green hover text. Other colors indicate transitory states will still be displayed to alert the owner or administrator that some action may be required.

14. I don’t like the sounds the kiosk makes when somebody subscribes or unsubscribes. How do I get rid of or change them?

To get rid of them, just delete the sound items named “Subscriber Sub” and “Subscriber Unsub” in the Kiosk’s Contents folder. Alternatively, you can replace them with any sound file you like, keeping the same names. You can also reduce the volume of the sounds by adding a line to the “Subscriber Config” notecard that says: SoundVol=X where X is the volume level ranging from 0.0 to 1.0. The default is 1.0.

15. I like the product but I don’t like the way the Kiosks look. What can I do?

The kiosks are user modifiable so you can change the size, shape and/or textures. You can get several alternate kiosk designs for free at the vendor at Night Sky. There is a notecard in the box with the extra kiosks that explains how to copy scripts to these kiosks. You can also create your own kiosk design and just copy the scripts to it. Please refer to the Subscriber Kiosk Instruction Manual for complete details.

16. My kiosk seems to be stuck in “BUSY” mode. What should I do?

If the kiosk appears to be stuck in BUSY after starting a “Send IM” or “Send Item(s)” operation, it may still be busy sending. In order to avoid exceeding allowed message or inventory sending rates, the kiosk is automatically throttled to limit the maximum rates to 10 per second for inventory items and 1 per second for IM’s. So if you have a large subscriber list, it may take quite a while to send all items, particularly IMs.

If the kiosk is stuck in BUSY after dragging/dropping additional Slave scripts, open the Subscriber Master script (and only that script) using the Edit window and click on the Reset button in the lower right corner.

CAUTION: NEVER delete or reset a Subscriber Slave script or you will lose part or all of your subscriber list permanently.  Make sure you have a current backup before deleting or resetting any scripts.  Do NOT use the “Reset Scripts in Selection” item on the viewer’s Tools menu unless you have (or want) an empty subscriber database.

If the above suggestions do not fix the problem, then try taking the Master Kiosk into inventory, then re-rezzing it.  Note that if you had Remote Kiosks associated with the Master Kiosk, it may take some time to re-establish communications with all of its Remote Kiosks, e.g., about 1-2 minutes per Remote Kiosk.

CAUTION: Make sure you do NOT hold down the CTRL key when dropping new Subscriber Slave scripts or they will load not-running and cause the kiosk to be BUSY.  To check for scripts that are not running, select Update, then Versions.  If you see any Subscriber Slave scripts that are not running you will have to replace them.  You will lose any subscribers stored in replaced Subscriber Slave scripts.

17. My kiosk says it has a capacity for only 1000 subscribers, but I purchased a model that should have a higher capacity. What’s Wrong?

All kiosk models are delivered with 5 Slave scripts installed for an initial capacity of 1000 subscribers (200 subscribers per Slave script) in order to avoid being wasteful of sim resources. If you purchased or upgraded to a higher capacity model, you can add more Slave scripts at any time to increase capacity up to the maximum allowed for the model purchased. Slave scripts can be added by simply dragging the extra Slave script provided in the delivery box, from your inventory to a rezzed Master Kiosk. Chat messages will tell you how many more Slave scripts you can add.  If your kiosk gets stuck “Busy” mode for more than a few seconds after adding a Slave script, see FAQ 16 above.

CAUTION: Never delete or reset an installed Slave script and never select “Reset All Scripts” from the viewer’s “Tools” menu, or you will permanently lose all subscriber records the kiosk contains.

18. My kiosk initially said it had an estimated capacity of 1000 subscribers, but now it says it has less capacity. What’s going on?

The initial capacity estimate is based on an assumed nominal record length and is limited to 200 subscribers per Slave script. The capacity estimate is adjusted dynamically as subscribers are added based on the actual average subscriber record length. This length varies depending on the length of the kiosk name and region name at which the subscriber subscribed. You can maximize the number of subscriber records that can be stored per Slave script by keeping the kiosk names short, e.g. less than 20 characters.

19. Do I have to have Remote Kiosks?

No, Master Kiosks can be used alone. The advantage of having Remotes associated with Masters, however, is that avatars can subscribe from multiple remote locations and are consolidated into one list stored in the Master Kiosk. This makes it more convenient to send IMs or items to the entire list from one Master Kiosk.

20. Do my Master and its Remotes have to be in the same region/sim?

No. They can be anywhere in-world.

21. Can a Master Kiosk be set up to store different groups of subscribers?

Not directly. If you want to set up multiple subscriber groups (e.g., different products, interests, etc.), set up a separate Master Kiosk for each group. Note that Remote Kiosks can only be associated with one Master Kiosk at a time, however each Master Kiosk can have its own set of Remote Kiosks.

22. What is the purpose of “Filters”?

The “Filters” command on the main dialog box allows you to limit certain operations to a subset of subscribers that meet the filter criteria. Filters can be set for date, kiosk name and/or kiosk region. Operations affected by filters include “Show List”, “Send IM”, and “Send Item(s).” So, for example,  if you only want to see or send an IM or Item to people who subscribed after (or before or on) a certain date, you can set a date filter. Or if you want to see who subscribed from a specific kiosk or region, you can set the kiosk or region filter accordingly.

CAUTION: If you want to be sure you view, send an IM or send items to the entire list, be sure all filters have been cleared.

23. I already have a list of customers or group members. How do I import this list into Subscriber Kiosk?   Can I import from my Subscribe-O-Matic or HippoGroups?

To import a list of subscribers, create a notecard named “Subscriber Backup” and place a list of names or avatar keys (UUID) on the notecard (one per line). Drop this notecard into the Master Kiosk and then do either a Restore or Append command. The Restore command first deletes any subscribers already stored in your kiosk and then adds those on the “Subscriber Backup” notecard. The Append command will just add the new subscribers without deleting any existing ones. The latter is useful if you are consolidating subscribers from multiple lists into one kiosk.

For Master Kiosks purchased or updated after March 7, 2009, I include a utility script and note card describing an easy way to import a subscriber list from a Subscribe-O-Matic.  The HippoGroups website provides an option to download a list of subscriber names and keys which can be used to create Subscriber Backup notecard for importing as described above.  There is presently no way to import subscribers from a Second Life Group other than manually creating a list of avatar names.

NOTE: When creating a Subscriber Backup notecard from external data, list the avatar keys (UUID) rather than names if possible.  Either method will work, but keys are more reliable and will update faster.  Names are translated to keys by looking them up on various external name2key databases, so it is slower and not 100% reliable.

24. I have several subscriber lists I want to consolidate into one kiosk but I don’t want duplicate names entered. How do I prevent this?

Subscriber Kiosk automatically checks all new subscribers, whether from the Subscribe/Unsubscribe buttons or appended from a “Subscriber Backup” notecard, against the existing database and ignores duplicates. You can view the chat history to see if any subscribers were ignored as duplicates.

25. My subscriber list is too big to fit on one notecard. How do I backup and restore a large list?

Notecards are limited to 64Kb, so they will typically hold only about 400-500 subscriber “Show List” records or about 1500 key-only records.  To restore a large list, use the following procedure.  Do a “Show List” command, then copy/paste the list of subscribers from the chat history window to a text file on your local PC (e.g. Notepad, Wordpad, etc.), or enable chat history logging. If  (and only if) it becomes necessary to later restore a large list, copy/paste blocks of subscriber records from this text file to a set of notecards. Name each notecard “Subscriber Backup” or any names starting with “Subscriber Backup.” Drag/drop them all into the kiosk and use the “Restore” or “Append” command as applicable. Subscriber kiosk will read all notecards with names starting with “Subscriber Backup.”  You many find it helpful to enable line numbering on your text editor to help you make sure there are no missing records in the blocks you copy.  Overlapping sets of records are OK since the kiosk will reject duplicates.

Please refer to the Subscriber Kiosk Instruction Manual for complete details.

26. My kiosk is showing red hover text that says “FAULTED” and will not respond. What’s the problem?

Either you have no Slave scripts in your Master Kiosk or your “Subscriber Control” script is missing. Drag the missing script(s) from your inventory to the kiosk and normal operation should be restored. If you do not have the required script in your inventory, rez the originally delivered Master Kiosk, select Edit from the pie, select the Contents tab, and drag the desired script to your inventory. You can then drag it from inventory to the kiosk that is faulted.

27. I’ve sent an IM or inventory items to my subscriber list but some subscribers say they didn’t receive them. What gives?

If you are sending an IM (from an IMCard), remember that IMs sent from objects appear in the recipient’s chat and can be easy to miss.  They do not open a new IM tab like IMs sent manually from an avatar.  I usually recommend sending notecards rather than IMs because they appear to the recipient in the familiar blue dialog box and are harder to miss.

Next, make sure you don’t have any filters set. If in doubt, use the “Clear Filter” command. It’s also a good idea to subscribe yourself and/or an alt or close friend to verify that items were indeed sent. Before sending items, do a “Master Stat” command and verify that the items you want to send are shown as “Sendable Items”.  Also, make sure the names of any sendable items do NOT start with an asterisk (*) or “Subscriber”.  Those are reserved and are never sent.

Note that subscribers will NOT receive IMs or inventory items sent from the kiosk if they are offline and their IMs are capped or if they are online but have set their status to “Busy” or do not accept the item for a long period of time (e.g. more than about half an hour).  Unlike items sent manually by an avatar, items sent from objects like Subscriber Kiosk will NOT go to the recipient’s Trash folder.  This is a known Second Life issue (see JIRA SVC-2359 and JIRA SVC-1997) which will hopefully be fixed one of these days and is not unique to Subscriber Kiosk.

Also note that the IMCard that holds the IM to be sent, cannot have more than one line of 255 characters maximum. Make sure there is no return at the end of the line, because that looks like a second line. If you can place your cursor below the first line, you have an extra return.  Backspace it out.  The IMCard also cannot have any embedded items such as landmarks, textures, objects, etc. If you want to send longer messages or embedded items, send as a notecard rather than an IM.  Also, notecards are sent up to 10x faster than IM’s due to Second Life object IM sending rate limits.

28. I cannot get Remote Kiosks in certain regions to come ONLINE, or they periodically go OFFLINE and/or subscribers cannot subscribe from them. What is wrong?

First, make sure you have not inadvertently disabled Remote Kiosks.  Do a Remote Stat, Status command and see what status your remotes are showing.  If showing DISABLED, Select Remote Stat, Remotes ON and see if they start coming back ONLINE.  If not, it could be a communications problem.  Subscriber Kiosk uses object-to-object emails to communicate between Remote and Master Kiosks.  Sometimes these can get stuck in certain regions but not others.  This is a known issue with the SL email system and not unique to the Subscriber Kiosk.  The problem sometimes clears up by itself.  It may take up to one or two minutes per Remote Kiosk for all of them to synchronize.

If it persists, and your Master Kiosk is otherwise functioning normally, first determine if ALL or only some of your Remote Kiosks are OFFLINE.  If they are ALL OFFLINE, first try the “Re-Sync” button on the Master Kiosk “Remote Stat” dialog box (available on kiosks purchased or updated after March 7, 2009).  If that doesn’t work, do a version check on the Master Kiosk (see your Subsriber Kiosk Instruction Manual for how) and try resetting* (see below for details) any scripts that are shown as not running or not reporting their version number.  CAUTION: Do NOT use the “Reset Scripts in Selection” item on the Tools menu or reset any Subscriber Slave scripts or you will lose all or part of your database.

[*To reset a script: (a) Right-click on the kiosk; (b) click on “Edit” in the pie; (c) click on the “Contents” tab in the Edit window (click “More>>” if the “Contents” tab is not visible); (d) double-click on the desired script to open it; (e) click the “Reset” button in lower right corner of the script window; (f) close the script window; (g) close the Edit window.]

If ALL of your Remote Kiosks are still OFFLINE, and the above reset procedure didn’t help, wear the Master Kiosk (that’s right, wear it, i.e. right-click on the Master Kiosk, More, Wear), then teleport to a different region, then teleport back and drop (NOT detach) the kiosk.  Use Master Stat, Status to check if remotes start coming back online (may take a while). If that doesn’t work,  try taking the Master Kiosk into inventory, then rerez it and wait a few minutes to see if the Remotes come back ONLINE.  CAUTION: Do NOT do this if you have Remote TC (tranfer/copy) Kiosks associated with this Master Kiosk or you will have to reissue the Remote TC Kiosks.

If only some Remote Kiosks are OFFLINE, try wearing the one that is OFFLINE, teleport to a different region, then teleport back and drop (NOT detach) the Remote Kiosk.  Wait several minutes to see if it comes back ONLINE.  If this doesn’t work, take the one that is OFFLINE back into inventory, then re-rez and wait a few minutes to see if it comes back ONLINE.

CAUTION: Make sure you don’t de-rez both the Master and Remote Kiosks while they are not communicating. If you do, or if the above procedures fail, you will have to repeat the manual association process with the Remote and Master Kiosks within 10 meters of each other.  Please refer to the Subscriber Kiosk Instruction Manual for complete details of this process.

29. Can I designate an administrator other than the kiosk owner to operate the kiosk?

Yes, this feature is available only on the Standard and Pro models. Simply add their names to the “Subscriber Config” notecard after AdminList=. They do not have to be members of the same group as the kiosk nor does the kiosk owner have to give the administrator any particular permissions. The designated administrator(s) must use the Subscriber Listener device furnished with these models in order to keep the communications between the kiosk and operator private. Please refer to the Subscriber Kiosk Instruction Manual for complete details.

30. Can I set up the kiosk so that group members can operate it?

Yes, this feature is available only on the Standard and Pro models. Simply add the word “Group” to the “Subscriber Config” notecard after AdminList= and set the kiosk to the desired group. Do NOT deed the kiosk to the group. Group functionality is more limited than administrator or owner functionality. The group members must also use the Subscriber Listener device furnished with these models in order to keep the communications between the kiosk and operator private. Please refer to the Subscriber Kiosk Instruction Manual for complete details.

31. Can I restrict subscribers to members of a specific Group?

Yes. Just put the word “NonGroup” in the BanList on the Subscriber Config notecard.  Anyone who is not a member of the same group as the kiosk, will not be able to subscribe or obtain info/gift items. Note that this restriction will not work with Remote Kiosks in different sims.

32. I want to set up a Master Kiosk to send items to a specific private list that I manage. How do I prevent anyone from subscribing to this list?

If you want to use a Subscriber Kiosk to maintain a list that is private (i.e., closed to new subscribers) such as a list of customers or buyers you maintain yourself, simply rez a Master Kiosk and remove the Subscribe and Unsubscribe buttons. Use the Edit window, select Edit Linked Parts, select a button, select Unlink, then delete the unlinked button. You can then maintain the list yourself by creating and appending Backup notecards from your SL sales records (after downloading to a spreadsheet) and/or entering names manually with the Edit List function. I use this method for keeping a list of Subscriber Kiosk buyers and then using the Kiosk to send out update kits, product announcements, etc.

33. Can subscribers check on and retrieve previously sent items they may have missed?

Not with the Subscriber Kiosk itself.  However I sell a Sent Item Storage Box (SISBox) accessory that provides this capability at or near (i.e. within the same sim/region) the Master Kiosk. It will also permit items sent from multiple Master Kiosks to be accessed from a single, common SISBox, if desired. Configuration options allow SISBox access to be restricted to current subscribers only or be available to anyone. If restricted to current subscribers, it can optionally be further restricted to allow access only to items sent after the requester’s subscription date. See the November 21, 2008 SISBox Release Announcement. Also as of Update Release 6 (November 2010), Remote Kiosks can be configured with a “History” button so that subscribers can access the SISBox from any Remote Kiosk in the same region.

34. What is the Application Program Interface (API) Kit?

The API Kit allows owners to write scripts for their own objects to communicate with Subscriber Kiosk Master Kiosks. The API Kit is available from either the vendor in our in-world store, Night Sky, or from SL Marketplace.  Additional information on installation and usage can be found in the API Kit Installation and Setup Instructions and the Subscriber Kiosk 3.0 API User Guide.

35. I made a backup copy of my Master Kiosk in my inventory but why can’t I rename it to add the backup date?

Unfortunately, the SL permissions system doesn’t allow renaming objects in inventory that have no-mod items inside them, in this case the scripts.  A workaround is to rename the kiosk in-world, take a copy into inventory, then rename it back the way it was.  Alternatively, you could create an inventory folder with the name and backup date and take the kiosk into it without renaming.

CAUTION: Do NOT try to create a backup copy using the Edit-shift-drag or Edit-Duplicate methods.  The copy will have all its scripts reset and it will have an empty subscriber list.

36. Is there a way to ban specific avatars from subscribing and/or accessing information items?

Yes. Specify the banned avatars on the Subscriber Config note card.   See Subscriber Kiosk Instruction Manual for details.

37. I want to give out a landmark instead of a notecard when someone touches the Master Kiosk.  How do I do this?

The current version allows you to designate any type of inventory item as an “info item” by making the first character of its name an asterisk (*) (but not the second character).  It is no longer restricted to just notecards.

38. When I do a “Show List” command, only part of the kiosk name appears and the region name is corrupted.  Why is this?

Certain character strings cannot be used within a kiosk name and will cause incorrect parsing of the subscriber records.  Do not use commas, colons, parentheses, quote marks or \n within kiosk names.  Other special characters such as dashes, square brackets, slashes, etc. are OK.  NOTE: For kiosks purchased or updated after March 7, 2009, parentheses can be used in kiosk names.

39. When I try to restore or append from a Subscriber Backup notecard, I get an error message saying it was unable to find the key for an avatar. What’s wrong?

First, check the name of the kiosk to be sure it does not contain any of the prohibited character strings described in item 38 above. Second, if the avatar’s name was manually added instead of them subscribing directly, and they are relatively new, they may not yet be listed in the external name-to-key lookup database. Either ask the avatar to subscribe at one of your kiosks or ask them to give you their key (UUID). There are also several other ways to get an avatar’s key.  You can get avatar keys by using the in-world Search function (select the “All” tab).  Search for the desired avatar and scroll to the bottom of their profile information (don’t select their “full profile”).  Their key will be found at the end of the listed URL.  Some third party viewers such as Phoenix will show the avatar’s key directly in the people search profile.  You can also get avatar keys offline from here.  Once you have the avatar’s key, you can add manually using the Edit List function. As of Release 5 this function allows entering either an avatar name or key.

40. I occasionally get an error message for the script named EMSender that says something about the number of parameters not matching the expected count.  What is wrong?

There was caused by a known bug in an early version of the mono compiler. For kiosks purchased or updated after March 7, 2009 all scripts were recompiled so you should no longer see this error.  If you see this error, please update your kiosk with the latest free Update Release Kit.

41. I have a lot of subscribers and it makes my Master Kiosk “Busy” for a long time when sending IM’s and inventory items, or while updating the database.  Are there any work-arounds for this?

Instant Messages (IMs), in particular, can take a long time to send to a large list (approximately 1 IM per second).  Inventory items (notecards, objects, etc.) get sent faster (approximately 10 items per second if you have at least 20 Slave scripts installed). Therefore we recommend sending messages via note cards rather than via IM.  Another option is to simply take a copy of your Master kiosk into inventory, then rez the copy and use it to send things.  That will leave your original kiosk and its Remotes free for subscribers to use.  Delete the copy when done sending.

CAUTION: When rezzing the copy, click “No” if a dialog box asks if you want to re-establish communications with Remote Kiosks (function available on kiosks purchased or upgraded after March 7, 2009).  This will prevent the copy from attempting to “steal” the Remotes from the original Master Kiosk.  Also rename the kiosk copy and unlink/delete the SISBox if one appears, i.e. it was included in the original Master Kiosk linkset.

42. I keep getting an error message about an illegal format when sending an IM from the kiosk. Everything looks OK on the IMCard. What am I doing wrong?

First make sure your IM is on a notecard named IMCard. This name IS case sensitive. Second, make sure it contains only one line of less than 255 characters. Make sure there is NOT a carriage return at the end of the first line because that will look like two lines. Check for this by pressing the right-arrow key repeatedly until the cursor stops moving. If it is sitting at the end of the first line, you are OK. If it is sitting at the beginning of the second line, backspace out the carriage return. Also be sure the IMCard does not contain any embedded items (e.g. notecards, landmarks, objects, etc.).

43.  I am getting close to the 10,000 subscriber limit of my Master Pro kiosk.  Is there any way to expand the capacity even further?

Yes. In November 2010 I introduced a new product called the Subscriber Archive Controller that enables linking multiple Master Kiosks together into one virtual list.  Click here for more information.

44.  I have had my Subscriber Kiosk for a long time and I suspect a lot of my subscribers are no longer active in Second Life.  Is there a way I can identify and remove inactive subscribers?

Yes. In November 2010 I introduced a new product called the Subscriber Purge Device that can be used to identify likely inactive subscribers and remove them from your list.  This will free up storage space for new subscribers and reduce the time it takes to send IMs and/or inventory items to your entire list.  Click here to get more information.

45. Is there a way to manually add or remove a list of people?

Yes. Create a notecard named “Subscriber Backup” with a list of avatar names or keys (UUIDs), one per line.  Keys work better/faster, but you can use either.  Put a minus sign (-) in front of names or keys you want removed (no spaces).  If there is no sign or a plus sign (+) in front of a key or name, it will be added.  Use the Append command to process the list.  You can mix adds and removes, or names and keys, on the same notecard.  NOTE: Use the bulk add/remove feature with discretion.  It is intended primarily to help you manage and consolidate multiple lists of avatars who have elected to subscribe.  Sending unsolicited items or messages to avatars without their authorization may be considered spamming as is against the Second Life TOS.

Responses

  1. Hi i have this subscriber….. but i m not able to find how i can delete a name from the list.
    thank you

  2. Select “Edit List” from the main dialog box. Then follow the chat prompts, e.g., type “Remove” followed by the name to be deleted. Subscribers can also remove themselves by using the “Unsubscribe” button.

  3. One of your clients has set up this subscriber without offering an “unsubscribe” button on it. What ways (as someone who subscribed to a list with this subscriber kiosk) do I have to unsubscribe from the list again if the list owner refuses to take me off the list again?

  4. Because Subscriber Kiosk operates totally in-world, once it is purchased nobody (including me) has access to the kiosk or its contents other than the owner. It is up to the owner to use it responsibly. If the kiosk owner refuses to take you off the list and is using the kiosk to spam you, I recommend you report the owner to Linden Labs. Spamming is violation of the TOS, regardless of the method used.

  5. Hello 🙂
    I recently purchase Subscribe Kiosk, and I love it for not taking up someone group slot in SL. I was wondering if possible in the future if can update the Send IM feature allowing to type longer than one sentence and to include LM links ?

  6. Thanks for purchasing Subscriber Kiosk and taking the time to comment. The Send IM feature is intended for sending only short (one line) IMs similar to a manual IM. It is not possible to embed landmarks or other objects into an IMCard and send them as an IM. For longer messages, including embedded items such as landmarks, textures, objects, etc., send a notecard (not an IMCard) using the Send Item(s) command.


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